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Terms and policies

Quality Policy

The Saudi Water Authority is committed to delivering water services in line with the highest quality standards, from water treatment and purification to its safe and efficient distribution to homes and public facilities. A comprehensive quality control system is in place to ensure water safety and suitability for consumption, with continuous process improvement to ensure customer satisfaction and environmental sustainability.

Safety and Security Policy

The Saudi Water Authority prioritizes the safety of its employees and service users, conducting regular training programs on occupational safety standards. Strict measures are implemented at all facilities and sites to ensure compliance with safety and security regulations, including security monitoring, regular infrastructure maintenance, and the enforcement of emergency response plans to mitigate potential risks.

Transparency Policy

The Saudi Water Authority is committed to transparency in all its dealings with beneficiaries and partners. Detailed information regarding policies, procedures, and water services is made available through official communication channels, such as the website and smart applications. Complaints and suggestions are received and reviewed to ensure continuous improvement and adherence to the highest standards of integrity and transparency.

Conservation Policy

The Saudi Water Authority aims to conserve water through public awareness campaigns targeting all segments of society, along with implementing modern technologies to reduce water waste. The authority encourages citizens to use conservation tools and participate in water preservation programs, working with government agencies and private companies to promote the efficient use of water resources, ensuring their sustainability for future generations.

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