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Public sector and private sector

Production of Desalinated Water

Establishing and operating site-specific desalinated water production stations, and selling the desalinated water produced from the station in bulk, which produces more than 5,000 m3/day.

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Public sector and private sector

Production of Purified Water

Establishing and operating site-specific purified water production stations, and selling purified water produced from the station wholesale, which produces more than 5,000 m3/day.

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Public sector and private sector

Transport of Desalinated and Purified Water

Establishment and operation of facilities and pipelines—within a defined geographical scope—for transporting water from desalinated and purified water production plants to water distribution facilities for urban or industrial use. This does not include the activity of transporting wastewater or treated wastewater.

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Public sector and private sector

Strategic Water Storage

Establishment and operation of facilities and tanks—within a defined geographical scope—for storing water to be used in emergency supply situations. This does not include storing water in underground layers, dams, or for purposes other than ensuring supply stability.

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Public sector and private sector

Distribution of Desalinated and Purified Water

Establishment and operation of facilities, networks, and tanks—within a defined geographical scope—for distributing water to consumers for urban or industrial use. This includes the wholesale purchase of desalinated and purified water and pumping potable water through integrated plants. It does not include the distribution or retail sale of treated water.

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Public sector and private sector

Collecting and Transmitting of Sewage Wastewater

Establishment and operation of facilities, networks, pipelines, and tanks—within a defined geographical scope—for collecting wastewater and transporting it to treatment plants or discharge points.

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Public sector and private sector

Wastewater Treatment

Establishment and operation of location-specific wastewater treatment plants, and wholesale sale of treated water produced from the plant. This does not include the establishment and operation of industrial wastewater treatment plants or private or integrated treatment plants.

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Public sector and private sector

Transport and Distribution of Treated Water

Establishment and operation of facilities, pipelines, networks, and tanks—within a defined geographical scope—for transporting treated wastewater and distributing it to consumers. This includes the wholesale purchase of treated wastewater (domestic or industrial). It does not include the transportation and distribution of desalinated or purified water.

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Public sector and private sector

Production of Purified Water from small stations

Establishment and operation of purified water production plants that produce less than 5,000 m³/day of potable water.

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Public sector and private sector

Production of Desalinated Water from small stations

Establishment and operation of desalinated water production plants that produce less than 5,000 m³/day of potable water.

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Individual

Escalating Complaints Request

This platform allows all beneficiaries to escalate water and sewage complaints to service providers in case of dissatisfaction with the service.

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Individual

Water Bill Calculator

The Water Bill Calculator helps users estimate their water bill based on consumption, calculating costs according to usage and applicable tariffs, facilitating water expense management.

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Individual

Complaint inquiry service

This platform allows beneficiaries to inquire about the status and details of their water and sewage service complaints.


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